strait. the label embodies the island woman. She who shares a deep connection with nature - admiring and enjoying its beauty in its simplest form, LIVING A LIFE BY HER VALUES.
Frequently Asked Questions
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are not able to change your order once it is placed. Please choose your items carefully and ensure all shipping information is full and correct before placing your order. If you need assistance with an order error please contact our customer care team at email@example.com as soon as possible.
CAN I CANCEL AN ORDER AFTER IT HAS BEEN PLACED?
If you are wanting to cancel an order, please contact our customer service team at firstname.lastname@example.org as soon as possible after it has been placed. Our warehouse team processes and ships orders out daily and we cannot guarantee that the request can be made.
I HAVE RECEIVED A FAULTY ITEM.
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault strait. the label will replace the item or refund the cost as long as it has been returned to us within 30 days of the purchase date. Please contact our customer care team as soon as possible after receiving your order so we can guide you through the next steps and returns process. Please provide our team with photos clearly showing the defect or fault and a brief description for a preliminary assessment. Read our Faulty Items Return Policy.
I HAVE RECEIVED INCORRECT OR MISSING ITEMS FROM MY ORDER.
If you are missing items from your order or have received incorrect items, please contact our customer care team as soon as possible after receiving your order at email@example.com. You will need to provide your order number, name and details of the missing or incorrect item/s. Our team will look into the issue as quickly as possible.
I HAVE BEEN NOTIFIED THAT AN ITEM IS NOW OUT OF STOCK AFTER PLACING MY ORDER. WHY IS THIS?
Whilst we try to ensure that stock levels on the website are as accurate and up-to-date as possible, on rare occasions there may be a stock discrepancy for an item purchased. If a purchase has been made for an unavailable item, you will be notified via email by our customer care team as soon as possible and be offered a suitable replacement, a credit note or a full refund.
WILL I BE CHARGED IMPORT DUTIES AND TAXES ON MY ORDER?
For customers located outside of the United States, international deliveries may be subject to duties and taxes. We currently ship all items delivery duty paid (DDP). Taxes are calculated based on the items ordered, your shipment destination, value of your purchase, and the specific rates. Taxes will be calculated and added to your order total in the shipping cart. There will be no additional VAT or duty charges requested on delivery by our carriers.
I RECEIVED A REQUEST TO VERIFY MY IDENTITY FOR MY ORDER. WHY IS THIS?
For the protection of our customers, strait. the label conducts ID verification checks on online orders at random. If your order is selected, our team will contact you directly to request further information for identity verification, which may include photo identification.
WHERE CAN I FIND INFORMATION ON YOUR PRODUCTS AND SUSTAINABILITY?
We care deeply about our people and our planet, so we’re continually investing our time and resources in doing better. To find out more about our sustainability practices and about our products, visit the our Shop Sustainable page.
WHAT SIZE AM I?
To help you find the best size, product measurements of each style can be found on each product page. All of our garments are measured in inches and are of the garment laid flat. For general information on product sizing and size conversion, read our Size and Fit Guide. If you would like further advice on sizing, please contact our team at firstname.lastname@example.org.
HOW DO I CARE FOR MY GARMENT?
Our garments are hand-made, hand-dyed and hand-printed in USA. Due to this hand-made process each piece is unique and there can be slight irregularities in the print and colour of the garment. To extend the longevity of your strait. the label piece whilst caring for the environment please follow these instructions: Hand-wash in cold water or use lower temperature washes and delicate spin cycles. Avoid bleach and use environmentally friendly detergents. Avoid tumble dry and hang dry where possible. This saves electricity and avoids fibre degradation. Cool iron when needed. These care processes are more gentle on the garments and help to protect the colour, shape and structure of the fabric whilst reducing the amount of energy used. Each piece will have specific care instructions found on the label inside the garment. Please ensure these are carefully followed.
SALES + PROMOTIONS
HOW DO I USE A PROMOTIONAL OR DISCOUNT CODE?
To apply a promotional or discount code to your order, enter the code in the ‘Gift Card or Discount Code’ field at checkout and click apply. The discount will be applied on eligible items only. To find out what products are eligible for a sale or discount, see our Terms and Conditions.
I MISSED OUT ON SHOPPING DURING THE SALE. CAN YOU HONOUR THE SALE PRICE?
Unfortunately, we are unable to apply a promotional discount or sale price after the sale period has ended. Please read the promotional terms and conditions carefully to be aware of the start and finish dates of the offer.
CAN I RETURN A SALE ITEM?
Full priced items purchased using a store credit or a promotional discount code are eligible for a return. Items purchased as ‘Final Sale’ cannot be returned and are not eligible for refund, store credit or exchange, unless the items are deemed faulty. Please see our Returns Policy.
HOW DO I USE MY GIFT CARD?
strait. the label Gift Cards are automatically emailed to you once purchased. A unique code will be issued to the email address entered at checkout. To redeem, enter your unique Gift Card code in the ‘Gift Card or Discount Code’ box at checkout and click apply. Gift Cards purchased through straitthelabel.com may only be redeemed on this website. If you are having any issues redeeming your gift card, please contact our customer care team email@example.com. Purchase strait. the label Digital Gift Cards here.
HOW LONG IS MY GIFT CARD VALID FOR?
Gift Cards are valid for 3 years from the date of purchase. Purchase strait. the label Digital Gift Cards here.
CAN I RETURN MY GIFT CARD?
There is a strictly no refund or return policy for Gift Cards. Read our Returns Policy here.
DO YOU OFFER PHYSICAL GIFT CARDS?
Unfortunately, we do not offer physical Gift Cards at this time.
DO YOU HAVE ANY STOCKISTS?
To find the closest stockist near you, please use our Stockist Locator.
WHERE CAN I VISIT A strait. the label STORE?
We currently do not operate any physical stores. Pease use our Stockist Locator to find the closest stockist near you.
I HAVE SENT AN INQUIRY. WHEN WILL I RECEIVE A REPLY FROM CUSTOMER SERVICE?
Our customer service team operates during business hours on Monday to Friday from 10:00am to 4:00pm PST. If you have submitted an inquiry or sent an email, please allow up 2 to 3 business days to receive a response from our team.
HOW DO I CONTACT SOMEONE FOR AN INFLUENCER OR BRAND COLLABORATION?
For all collaboration inquiries, please email our team at firstname.lastname@example.org.