Orders Can I change my order after it has been placed?
Can I cancel an order after it has been placed?
I have received a faulty item
I have received incorrect items or items are missing from my order
I have been notified that an items is now out of stock after placing my order; why is this?
Will I be charged import duties and taxes on my order?
I received a request to verify my identity for my order; why is this?
Products Where can I find information about your products and sustainability?
What size am I?
How do I care for my garment?
Sales + Promotions How do I use a promotional or discount code?
I missed out on shopping during the sale; can you honour the sale price?
Can I return a sale item?
Gift Cards How do I use my gift card?
How long is my gift card valid for?
Can I return my gift card?
Do you offer physical gift cards?
Stockists Do you have any stockists?
Where can I visit a strait. the label store?
I have sent an enquiry; when will I receive a reply from customer service?
Collaborations How do I contact someone for an influencer or brand collaboration?
Customer Care How do I contact customer care?
