strait. the label embodies the island woman. She who shares a deep connection with nature - admiring and enjoying its beauty in its simplest form, LIVING A LIFE BY HER VALUES.
This policy applies to all purchases placed online at straitthelabel.com.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, you can return any full priced item within 21 days of the purchase date for store credit equal to the returned item’s value. Store credit notes are valid for 12 months from the date of issue.
Items purchased as final sale cannot be returned and are not eligible for refund, store credit or exchange, unless the items are deemed faulty (see Faulty Items Returns Policy below).
Items purchased using a store credit or a promotional discount code are eligible for store credit returns.
To make a return, simply follow the steps on our Returns Portal or contact hello@straitthelabel.com. Once your return request has been approved, you will receive an email with further instructions on how to send your order back to us.
Please ensure your items meet the below conditions of return. Item/s must be:
Customers will be responsible for any shipping and handling charges to return any unwanted items. We do not provide prepaid return labels, so you will need to organize this with your local carrier. We take no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by strait. the label. Please note that original shipping charges and taxes/duties are non-refundable.
Orders purchased with a promotional code or store credit which discounts the order are eligible to be returned, however final sale items are not eligible.
If you have received a faulty item, please email our customer care team at hello@straitthelabel.com with a photo or video clearly showing the fault and a brief description. All items will be inspected and assessed by our team. If deemed faulty, we will offer a replacement (if stock is available), or store credit note. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
Gift Cards may not be returned or refunded.
Refunds will be processed via the original payment method you used to place the order. Depending on your payment method and financial institution, please allow up to 10 business days for the refunded amount to be reflected at your end. We recommend checking with your payment provider for more information on their current processing times.
Please note, due to delays in our warehouse, our current returns processing time is 7-10 business days.
If you have any questions regarding a return or want to check whether your order qualifies for a refund/return please email hello@straitthelabel.com.
